Last updated: 9th march 2026
1. Introduction
This Privacy Policy explains how Lucy Allen ("I', “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website or contact us.
We are committed to maintaining your privacy and complying with the UK GDPR, Data Protection Act 2018, and other applicable laws.
If you have any questions, please contact Lucy Allen.
2. Information We Collect
a. Information You Provide Directly
We may collect personal information when you:
- Use our contact form
- Email or message us
- Request information about services
- Book a consultation or therapy session
This may include:
- Name
- Email address
- Phone number
- Any information you choose to include in your message
We do not request or store detailed clinical or sensitive information through this website.
b. Automatically Collected Information
Like most websites, we may collect basic technical data such as:
- IP address
- Browser type
- Pages viewed
- Time and date of visit
- Device information
This is used only for website analytics and security.
c. Cookies
We may use cookies for basic site functionality and analytics. You can disable cookies via your browser settings.
3. How We Use Your Information
We may use your information to:
- Respond to enquiries
- Provide details about therapy services
- Arrange bookings or consultations
- Improve website performance and user experience
- Maintain website security
We do not use your information for marketing unless you have explicitly opted in.
4. How We Store & Protect Your Data
We take appropriate technical and organisational measures to protect your data, including:
- Encrypted devices
- Secure email providers
- Access controls
- Regular security reviews
If you become a therapy client, your clinical information will be stored securely and separately in accordance with professional and legal standards. This website does not store clinical records.
5. Lawful Bases for Processing (UK GDPR)
We process your information under the following lawful bases:
- Consent — when you contact us voluntarily.
- Legitimate interests — to respond to enquiries and operate a secure website.
- Legal obligations — where required for safeguarding, supervision, or regulatory compliance.
6. Sharing Your Information
We do not sell your data.
We may share information only when necessary:
- When required by law or regulatory obligations
- To protect your vital interests in situations of serious risk or harm
- All such sharing is minimal and compliant with data-protection law.
7. How Long We Keep Your Information
Website enquiry information is kept only as long as necessary to respond or as required by law.
Client records (if applicable) follow professional retention guidelines but are not stored through this website.
8. Your Rights Under UK GDPR
You have the right to:
- Access your data
- Correct inaccurate information
- Request deletion (in certain circumstances)
- Withdraw consent
- Object to processing
- Request data portability
- Complain to the ICO (www.ico.org.uk)
To exercise your rights, contact Lucy Allen.
9. External Links
This website may contain links to external sites. We are not responsible for their content or privacy practices. Please review their policies independently.
10. Updates to This Privacy Policy
We may update this policy occasionally. Updated versions will be posted on this page with a revised date